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Billing and Payments

Payments

Bills are due and payable on or before the payment date indicated on your bill. Payment may be made by mail or at any Kenergy office. Cash or checks, VISA, MasterCard and Novus-issued credit cards and bank-issued debit cards are accepted. Each office has an after-hours depository. If you have more than one account with the same due date, you may mail a single check for the total combined amount of the monthly bills and your meter readings in any one of the return envelopes provided by the cooperative.

Members' monthly statements list both a net and gross payment amount, with the gross amount being 5 percent (5%) greater. In the event the bill is not paid within 20 days, the gross amount applies. Any member 65 years old and older who has submitted proof of age will not be levied the gross payment amount if the bill for his/her primary residence is paid within 30 days. Additionally, the gross payment amount will be forgiven one time per calendar year for all residential customers.

Kenergy offers several payment and billing options (Credit Card Payments, Budget Billing Plan, Bank Draft Payments) to make paying your bill more convenient.

Pay your bill online

To pay your bill online, go to www.kenergycorp.com and login under Manage Your Account.

Credit Cards

Kenergy accepts Visa, MasterCard and Novus-issued credit cards for the payment of electric bills, as well as for the payment of other Kenergy services and products. Have your card available when paying in person at one of the offices or when contacting the cooperative by phone.

Budget Billing Plan

Kenergy offers a Budget Billing Plan for its single-phase accounts, which allows a member to pay the same amount for 11 months and any balance due the 12th month. Some members may be due a refund the 12th month. For more information, please e-mail budgetbill@kenergycorp.com

Bank Draft Payment

Kenergy offers a bank draft plan to permit the automatic payment of electric bills. There is no check to write, and a record of your payment is included on your bank statement. The plan does not eliminate the need to read your meter each month; however, you may report your monthly meter reading online by accessing your Kenergy account or by dialing Kenergy's voice mail number: (800) 844-4832. memberservices@kenergycorp.com

Settlement of Disputes

If you have any questions or disputes regarding a bill or electric service, please contact Kenergy first.

The Kentucky Public Service Commission has a toll-free number for use by consumers with questions about their electric service or with complaints: (800) 772-4636.

Assistance Programs

Partial Payment Plan: Residential members who are unable to pay their bills in accordance with Kenergy’s regular payment terms may go to one of the cooperative’s offices during normal business hours to make arrangements for a partial payment plan and retention of electric service. Such arrangements should be made before a serviceman arrives to disconnect a meter for nonpayment.

Should a member fail to honor the mutually agreed-upon payment schedule, the member’s service may be disconnected without prior notice. Kenergy is not obligated to negotiate additional partial payment plans with members who currently are delinquent under a previous partial payment plan.

WinterCare Energy Fund: Kenergy participates in the statewide WinterCare Energy Fund to provide its members with a voluntary means of assisting those in need in paying their electric bills. A space is provided on your bill to indicate the amount you wish to contribute. Those in need of WinterCare assistance should contact either the Audubon Area Community Services or Pennyrile Allied Community Services office in their county. The co-op also has an employee-funded assistance program.