New method to pay by phone

To offer the highest level of protection for our members’ sensitive financial information, Kenergy now accepts phone payments only one way — by calling 1-844-255-3679. Payments will no longer be accepted by calling Kenergy’s 800-number. Besides offering the highest level of protection for financial information, members can now save account numbers in the new system.  That…

Online and phone payments are currently down

Our billing software provider, National Information Solutions Cooperative (NISC), is currently experiencing a large power outage. As a result, Kenergy members are not able to make payments online through My Account or by phone. We apologize for the inconvenience, and we currently do not have an estimated restoration time. Thank you for your patience as…

Beware of Third-Party Payment Services

Paying your bill directly through Kenergy locations or services like our SmartHub mobile app or online account at www.KenergyCorp.com is the best way to ensure that your payment is safely and promptly delivered and applied to your account. By doing this, you eliminate the risk of late fees, possible interruption in your service, or fees…

Beware of Third-Party Payment Methods

Paying your bill directly through Kenergy locations or services like our mobile app or online account is the best way to ensure that your payment is safely and promptly delivered and applied to your account. By doing this, you eliminate the risk of late fees, possible interruption in your service, or fees that third-party payment…

Payment Assistance

Partial Payment Plans Residential members who are unable to pay their bills in accordance with Kenergy’s regular payment terms may go to one of the cooperative’s offices during normal business hours to make arrangements for a partial-payment plan. Such arrangements should be made before a serviceman arrives to disconnect a meter for nonpayment. Should a member fail…

Payment Options

Bills should be paid on or before the payment date indicated on your bill. Read this explanation of the charges on your bill. Perhaps the most hassle-free payment method is Kenergy’s Auto Pay program. Send us a message from the contact page to learn more about bank drafts. Many payment options are available 24/7, such as Kenergy’s smartphone app…

Alternative Ways to Pay Your Bill From Home

The health and safety of our members and employees is our top priority. We want to remind you of several options to pay your electric bill from the convenience of your home: •Visit www.kenergycorp.com and login to your account or download our SmartHub app. Both options provide access to your account, option to pay your…

Beware of Third Party Payment Methods

Kenergy DOES NOT recommend the use of third parties like DOXO.COM to pay your electric bill. To avoid service interruptions, we recommend paying via KenergyCorp.com, Kenergy mobile app, US Mail, auto pay, pay by phone (844-255-3679), in person or overnight drop box at your local office. Third party services may not mail your payment on…

Kenergy payment options go dark Wed., March 30

After business hours, Kenergy members have several ways to make payments and enter meter readings — by telephone, phone app or computer. However, on Wed., March 30, those options will go dark for at least three hours, beginning at 11 p.m. This lapse in service is due to a scheduled system upgrade. For more information,…

Changes coming for debit, credit card payments

In the wake of recent data breaches at large national retailers such as Target and Home Depot, Kenergy will change the way it accepts debit and credit card payments.

We expect these important changes to go into effect as early as September, and they will affect debit and credit card payments made in person, by phone or by mail.

Why is Kenergy changing the way it accepts debit and credit card payments? Our No. 1 goal is to protect your sensitive financial information.