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Disconnects for Past Due Bills to Resume


In March of this year, we temporarily suspended disconnects and late fees for nonpayment of a Kenergy account. While we knew we could not sustain this measure indefinitely, we did this as an emergency relief to help our members who suddenly found themselves in financial hardship due to the COVID-19 pandemic.

We understand that the past six months have been a challenging time for many in our communities. We are committed to working with our members to navigate the financial difficulties some face as a result of COVID-19.

By order of the Public Service Commission, regulated utilities in Kentucky may start disconnecting power to members who have not paid their bills beginning October 20, 2020. If your bill is past-due, Kenergy encourages you to contact us as soon as possible to make a payment or to set up a payment plan.

Letters and emails are being sent to members with a past due balance to let them know what options are available. More information and a list of agencies that offer financial assistance can be found at

To avoid being subject to disconnection, a member with a past due balance must call us during normal business hours at 800-844-4832 to talk with a Member Service Representative about your payment options.

Please note, Governor Beshear’s executive order issued on Monday, October 19th ending the statewide moratorium on disconnects for non-payment on November 6th does not supersede the Kentucky Public Service Commission’s order. You can see the entire order HERE and reference point #13.