Monitor Energy Use While At Home

During this time, many of our members may be working from home or have more people at home during the day than normal. Having more people at home could mean more energy use. More energy use could cause an increase in your electric bill. Be proactive and monitor your energy use to help!

🖥Keep a watch on how many devices are being used and try to limit use of multiple devices at one time.

📱Log in to your account at or download our SmartHub app and click on ‘My Usage.’ From that tab, you can view your monthly, daily and even hourly usage and compare that data.

🌡Keep your thermostat at a constant temperature throughout the day.

💡Turn lights off when you leave a room. Encourage kids to do the same!

Kenergy to Close Lobbies to Public

With the uncertainty created by the COVID-19 pandemic, we know that the people we serve are facing many concerns. Following our cooperative values, Kenergy is dedicated to doing what we can to fulfill our civic duty and live up to the trust that our members place in us to bring them safe, reliable and affordable energy services.

As a cooperative, we have a responsibility to do what is in the best interest of all of our members.

Beginning Thursday, March 19th, we will be closing our lobbies to the public. Members are still able to pay bills, start service and conduct all other necessary business through our free SmartHub app, our website, by mail or by phone. You can also utilize our drive-thrus at our Henderson and Owensboro offices and our night deposit boxes at our Henderson, Owensboro, Marion, Hawesville and Hanson locations. These boxes will be checked daily. Anyone with questions regarding any of these options can call 800-844-4832. We ask that anyone who can do business by phone, to please do so.

This step will allow us to limit the direct exposure of our members and employees. Our service and field personnel will also be employing “social distancing.” Our goal is to decrease the likelihood of illness and resulting work disruptions so that we can continue to provide our members continuity of service.

In addition, we will forego the disconnecting of service to members for non-payment or low funds and suspend late fees for a limited time. While this is not normal procedure, we are sensitive to the well-being of all our members. Though disconnects may not occur, it remains the responsibility of each member to pay as they can, which will help avoid a larger balance in the future. Bills will continue to be sent as usual. We encourage any member who is facing financial difficulty during this time to call us at 800-844-4832.

We always stand at the ready to help our members, but even more so during this challenging time. We understand these changes may be inconvenient, so we greatly appreciate your patience. We believe this preventative measure will reduce the risk for both our members and employees.


Kenergy Suspends Disconnects for Limited Time Due to COVID-19

Kenergy understands that our members are facing many concerns and uncertainties during this time with school, jobs and lives being disrupted.

Starting March 17, 2020, Kenergy will not disconnect for non-payment and will suspend late fees for a limited time (at least 30 days). While this is not normal procedure, we are sensitive to the situation and well-being of our members.

Delaying disconnections in no way relieves members of the obligation to ultimately pay for electric service. Bills will continue to be sent as normal and we encourage any member facing financial difficulty during this time to contact us at 800-844-4832.

Alternative Ways to Pay Your Bill From Home

The health and safety of our members and employees is our top priority. We want to remind you of several options to pay your electric bill from the convenience of your home:

•Visit and login to your account or download our SmartHub app. Both options provide access to your account, option to pay your bill and monitor your energy use.

•Set up Auto Pay on our SmartHub app. This will set up an automatic bank draft.

•Pay over the phone by calling 1-844-255-3679.

•Use our drive-thru windows at our Henderson and Owensboro offices.

•Drop your payment in our night deposit box located at each office.

Please call 1-800-844-4832 and speak to our Member Service Representatives with any questions you may have.

Our offices are open and operating on regular hours, but we are encouraging our members to take advantage of these payment options during this time.

Remodeling This Spring? Keep Energy Efficiency In Mind

Spring is prime season for remodeling, upgrading and repairing your home. If you’re planning a remodeling project this season, make a point of adding energy-efficient features along the way.

Here’s a Top 10 list:

  1. Add insulation around recessed lights so no heated or air-conditioned air can leak out of them and the outdoor weather can’t sneak in.
  2. If you’re replacing your water heater, consider a heat pump water heater. You can also save energy by setting the temperature at 120 degrees.
  3. Install programmable thermostats when you add rooms to the house. While you’re at it, have the thermostats in the rest of the home upgraded to programmable models. (Please check the manufacturer’s book or ask your HVAC expert as wide swings in settings for heat pumps are not recommended.)
  4. Your contractor will install more insulation in any new spaces you’re adding than your builder did during the original construction of your home. Consider adding insulation to already-insulated areas, like the basement or crawlspace and attic to match new energy efficiency standards.
  5. A new kitchen means shiny new appliances. Select those rated as energy efficient by ENERGY STAR, which guarantees that the appliance will use less energy than unrated models.
  6. If your older home still has single-pane windows, put an upgrade at the top of your remodeling wish list. Double-pane windows are more energy efficient because they shield your home from the outdoor weather—and keep your conditioned air indoors.
  7. Change the light fixtures in your most-used rooms to LED models. They last 10 years or longer, save considerable energy when compared to regular lightbulbs and you never have to change bulbs.
  8. Work with a contractor who understands how passive solar design can lower your energy bills. Some popular choices are rooftop solar panels that heat the home’s water; sunroom additions that invite natural heat into the home through windows; and the addition of skylights.
  9. Add or upgrade ventilation fans in bathrooms. This can improve air quality throughout the home—not just in the bathrooms—by removing moisture from the air.
  10. Consider having a home energy rating or an energy audit conducted on your home. A professional will evaluate your home for energy-wasters, suggest ways to fix them and recommend additions that will make your house more comfortable and cheaper to heat and cool.

2020 Washington Youth Tour Delegates Announced

Each year, Kenergy selects three high school juniors to attend the Washington Youth Tour. A team of Kenergy-area judges selected students based on their academic resume and a 1,000-word essay on the subject of their choice. Kenergy is thrilled to announce the three delegates for the 2020 Washington Youth Tour:

Emilee Clark

Emilee is the daughter of Jennifer and Alan Clark and attends Daviess County High School.

Philip Caldbeck

Philip is the son of Brian and Claire Caldbeck and attends Daviess County High School.

Lily Martin

Lily is the daughter of Beverly and Charles Martin and attends Webster County High School.

The delegates will travel to Washington, D.C. for an all-expense paid trip in June. The week-long trip will allow students to learn about leadership, the cooperative model, and also explore the nation’s capital. Our delegates will tour the sites and sounds of D.C. during their trip!

More than 1,500 students from across America take part in the Youth Tour experience each year. The National Rural Electric Cooperative Association (NRECA) has been coordinating this program since the 1950’s.

Congratulations to this year’s winners!

Alamon Pole Inspections Beginning

Alamon, a pole inspection contractor for Kenergy, will begin inspecting poles this month. Each wooden pole Kenergy owns, or is attached to, will be inspected to ensure there are no hazards. Inspectors check for decay, insects, cracks, holes, age, and any damage members may have caused.
You may see trucks in your area bearing a ‘Kenergy Contractor’ magnet. Inspectors will also have an Alamon picture ID with them. Inspectors will be working during daylight hours only. Don’t be alarmed if you see the contractors parked for a few hours and/or riding from pole-to-pole on an all-terrain vehicle.

Inspection areas include Whitesville, South Hanson, Providence, and Wolf Hills. These inspections will be ongoing until the end of July.

If you suspect something irregular or suspicious, please give us a call at 800.844.4832!

Don’t Ignore Your Water Heater

Your water heater works hard all year round to make sure your family can take hot showers, rinse caked-on food off of pots and pans in the dishwasher and wash your clothes at any temperature you choose.

During the winter, however, the water heater works even harder. Cold weather means it has to spend extra energy to heat water. Extra showers, laundry and dirty dishes during the holiday season mean it has to heat more tanks of water to keep up.

So, don’t ignore it. Like any appliance, your water heater needs attention and maintenance to stay in good working condition.

Take a look. Most homeowners don’t look at their water heaters until there’s a problem, but a glance every now and then could keep those problems at bay. If the outside of the tank is rusting, if water is leaking from it or if you see rusty water stains on the floor surrounding it, call a plumber right away.

Reset the temperature. It’s easier than you think to accidentally raise or lower the temperature setting on a water heater, just by knocking it with a mop while you’re cleaning the floor, for example. Verify that the appliance is set to 120 degrees. You’ll notice a difference in the water temperature in the shower if it’s too low or too high.

Insulate electric water heaters. Insulating the pipes and tanks will keep heat inside the tank and prevent it from escaping into the air. Consider investing in an inexpensive water heater blanket, usually made from foil or fiberglass. It will help the tank maintain a consistent temperature. A tip: Leave it on year-round.

Call for service. An annual “flush” will remove sediment and minerals that can build up in the tank and reduce the heater’s efficiency and lifespan.


Network Maintenance – February 21

A vendor for Kenergy will be performing network maintenance on Friday, February 21st at 11:59pm. We anticipate the work to last for approximately two hours. Members will not be able to access the SmartHub application to make payments during this time. We apologize for any inconvenience this may cause.

Save Energy At Your Home Office

Today’s economy has more people working from their homes instead of commuting to offices. If you’re one of them, consider making over your home office with energy-efficient features.

  • Turn your computer off when you’re finished working for the day. It’s tempting to leave your computer on for quick access, but it’s unnecessary to leave it on 24/7. If you will be away from work for more than two hours, shut it down.
  • Enable the power management features on your computer. These are the features that automatically put your computer into standby mode when not in use.
  • Shut off printers, copiers, scanners and other large equipment when not in use. Plug them into one power strip to shut them off with one flick of the switch. If you often forget to turn them off, use a power strip with a timer to power down each night.
  • When buying new equipment, look for the ENERGY STAR label on all computers and printers. Choose equipment that does double duty—like a printer than also scans and copies, for instance. That way, you’ll have fewer devices to plug into the wall.