News

Online and phone payments are currently down

Our billing software provider, National Information Solutions Cooperative (NISC), is currently experiencing a large power outage. As a result, Kenergy members are not able to make payments online through My Account or by phone. We apologize for the inconvenience, and we currently do not have an estimated restoration time. Thank you for your patience as all parties work to quickly resolve the issue.

Kenergy announces Craig Roberts will serve District 1

 

Craig Roberts of Princeton has been selected to fill the Kenergy board seat left vacant by the death of long-time Director Glenn Cox.

Cox served District 1 in Caldwell, Lyon and portions of Crittenden and Hopkins counties for 22 years before his passing on April 7, 2017.

Roberts will take his seat on the board at the September 12 board meeting.

Roberts is a native of Caldwell County. He is the owner/operator of Roberts Farms in northern Caldwell County and an owner/operator of P&R Logging & Roberts Logging. He is a member of the Kentucky Soybean Board, Kentucky Farm Bureau Board, serves on the Caldwell County 4-H Council, Trade Water River Board, and Caldwell County Young Farmers.

He is a member of Chapel Hill Baptist Church where he is a deacon, Sunday school director and member of the building committee. He and his wife Karen, who is a speech language pathologist for Hopkins County Schools, have two grown children and three grandchildren.

In accordance with Kenergy’s policy, the board chairman appointed a search committee to recommend a new director after Cox’s death. The committee included three directors and three member-owners from District 1.

Four candidates were interviewed by Kenergy’s board of directors before a decision was made.

Roberts’ term will expire in 2019.

Get help paying your bill

There are free community programs that can help pay your electric bills. The most common program is the Low Income Home Energy Assistance Program (LIHEAP) – a federally funded program that helps eligible households pay a portion of their home energy costs. LIHEAP funds are distributed through local Community Action Agencies.

Another option is Operation Roundup®. In May 2016, Kenergy started this program to provide members with a voluntary means of assisting those who struggle to pay their electric bills. To contribute, a space is provided on your bill to allow the cooperative to round up your monthly payments or to indicate the amount you want to donate by check. To participate, a member may go to any of the Salvation Army locations listed in the link below. The Member must have a disconnect notice from Kenergy to qualify for assistance. The Salvation Army has been authorized to pay up to $100 per request. Members can receive assistance 2 times per year.

If you need assistance paying your electric bill, search by county to find a Community Action Agency or participating Salvation Army near you.

Find a Community Agency Near You

 

Find ways to save with co-op energy efficiency programs

Summer is here…

As the temperatures skyrocket, power bills seem to do the same, but you can stop them! Cutting your electric bills doesn’t have to mean buying a bunch of gadgets — or sitting alone in the dark.

As a member of Kenergy, you are in a unique position to take advantage of energy efficiency programs and energy-saving tips offered by the co-op. Because we are a not-for-profit organization, our goal is to provide safe, reliable power at the most affordable price for our members. This means helping you save money on your monthly electric bill.

Basic energy efficiency practices, like caulking around windows and doors, turning off lights when you leave the room and using a programmable thermostat, are great ways to start saving, but there’s one place members may waste power and don’t even realize it: Vampire power. It’s the energy some appliances and electronics drain from your home when they are turned off. In other words, being off doesn’t mean unplugged.

So, what are the signs of a vampire? Anything with a clock or light that’s on when the item is turned off. Also, any kind of plugged-in charger can be a vampire appliance — whether or not it’s charging anything. Staking these vampires doesn’t mean going around constantly plugging and unplugging your electrical items. Instead, hook things up to surge protectors. Or use outlets that connect to wall switches for vampire items. When the wall switch is off, there’s no power to drain.

Members can also cut their energy use by monitoring it. You can monitor your energy use with the Kenergy SmartHub app, but also remember that hourly readings can sometimes be estimates in the SmartHub billing software until the actual reading is transmitted and verified by our meter data management system. By using this free service, you can keep tabs on when your energy use is high, what appliances use the most electricity and other details about your energy use. This information is available at your fingertips and will help you keep energy savings top of mind.

Typically, most households use larger amounts of electricity in the mornings and in the evenings – when most people are either getting ready for their day or returning home. But also keep in mind that appliances such as ice makers and air conditioners may be running throughout the day while you are away.

Kenergy is proud to offer energy efficiency programs for you, our members. Those programs are highlighted HERE. Please take a look at them and take advantage. As you can see, there are many ways to save, and we want to be your trusted energy resource. To find out more about energy efficiency programs and tips, call any office at 1.800.844.4832.

Capital credit retirements set to distribute $4 million back to members

Kenergy is continuing its long-standing practice of retiring capital credits to its members. In June, Kenergy will return $4 million to its membership. The credit amount represents 85 percent of net margins allocated in 2014.

You may ask: What is a capital credit retirement? Let us explain.

Electric cooperatives aren’t like other utilities. First, they operate on a not-for-profit basis, which means Kenergy operates at cost. It collects only enough revenue to run and expand the business but without the need to generate profits for distant shareholders.

You, as a member, own a portion of Kenergy. When Kenergy has money left over, it’s returned to you and other members in a capital credit retirement.

This year, we are returning margins earned in 2014. Your share is figured by how much electricity you used during that year. If you were not a member during that year, you will not receive a credit on your bill.

We are proud to say this is Kenergy’s sixth consecutive capital credit retirement. Since 2012, the cooperative has returned more than $17 million to its members and former members.

In essence, cooperatives are businesses that pay you back. That’s rare. And it’s a great reason to be a member of an electric cooperative.

Right now, Kenergy’s staff is still calculating amounts to be paid to each eligible member. But, after you receive your June bill statement, feel free to call the co-op at 1.800.844.4832 if you have questions.

Unclaimed Capital Credits

Former members of Kenergy are able to claim capital credits due to them. Kenergy has published a list of former members on our webpage:

https://www.kenergycorp.com/unclaimed-capital-credits/ 

Kenergy hopes relatives, neighbors or friends will help locate these former members and have them contact us.

 

No envelopes in survey

Some of our members have received a survey in the mail asking about appliances and household characteristics.

Unfortunately, the vendor responsible for printing and mailing the survey omitted the business reply envelope in the surveys sent before February 13th.

If you received a survey without a return envelope, you may disregard the survey, and you are eligible for one of two $250 prizes at the vendor’s expense.

You will be receiving a letter of apology from the vendor.

We apologize for any inconvenience and thank you for your support.

 

2017 Washington Youth Tour winners

Each year, Kenergy selects six high school juniors for the Washington Youth Tour.

These delegates tour Washington, D.C., monuments, meet with members of Congress, attend the changing of the guard at the Tomb of the Unknown and visit the Smithsonian, among other activities.

A team of Kenergy-area judges select students based primarily on a 1,000-word essay on the subject of their choice.

This year’s winners are:

more: 2017 Washington Youth Tour winners

Billing Gap Recovery Q&A

What do you mean by billing gap?

At Kenergy, member-owners’ monthly bills are not paid to date. The co-op’s billing system lags behind approximately two months. This means Kenergy’s entire membership has used about a month’s worth of electricity it has not been billed for yet.

 How did this gap occur?

In the past, when a member signed up for service, Kenergy took a meter reading to begin the new member’s billing. The first statement the new member received requested a meter reading only, which means the new member did not remit a payment – just a meter reading. The following month (or after about two months of service) the new member was billed according to the reading provided after the first month of service.  Therefore, the Kenergy billing system lags behind about two months.

more: Billing Gap Recovery Q&A

Kenergy explains higher January bills

Several factors pushed up average January 2017 bills about 60 percent or higher, as compared to the prior year.

Those factors were members’ higher usage, loss of the reserve fund credit, billing gap recovery and a small rate increase.

  • Weather extremes affect energy bills more than any other single factor. Higher usage due to colder temperatures accounted for about 30 percent of the year-over-year increase. According to regional National Weather Service data, the same billing period a year ago was much warmer. Therefore, members used 30 percent more electricity during the same billing period this year.

more: Kenergy explains higher January bills

Kenergy board elects new chairman

At its regularly scheduled meeting on Wednesday, Dec. 14, the Kenergy Board of Directors elected a new chairman.

Larry Elder will replace Steve Henry, who recently resigned from his seat on the board.

Henry told fellow directors last month he had accepted a new position with Domtar that requires him to move to another state.