LIHEAP Applications Due December 11th

Are you behind on your payments? Your local Community Action Agency is currently taking applications for LIHEAP funds. You can find your local office at or call by county:
•Breckinridge County
•Caldwell County
•Crittenden County
•Daviess County
•Hancock County
•Henderson County
•Hopkins County
•Lyon County
•McLean County
•Muhlenberg County
•Ohio County
•Union County
•Webster County

Network Maintenance – November 17th

A vendor for Kenergy will be performing network maintenance on Tuesday, November 17th at 11:59pm. We anticipate the work to last for approximately 2 hours. Members will not be able to access the SmartHub application to make payments during this time. We apologize for any inconvenience this may cause.

Kenergy Offices Closed for Thanksgiving Holiday

All Kenergy offices will be closed Thursday, November 26th and Friday, November 27th for the Thanksgiving holiday. Kenergy employees and their families wish everyone a happy Thanksgiving holiday.

Kenergy Receives Order From Public Service Commission

Contact:         Leslie Barr                                                                            

Phone:            270.689.6158                                     


Date:               October 30, 2020

Kenergy, an electric distribution cooperative serving 14 western Kentucky counties, filed an application for a waiver with the Kentucky Public Service Commission in July. The application was seeking a waiver to provide broadband services to Kenergy members. Kenergy received the Public Service Commission’s findings on October 22, 2020.

“We have received the order and will be taking time to process the information and decisions that the Public Service Commission has given us,” Jeff Hohn, Kenergy President and CEO said. The order approved a part of our application and denied another part, so we will be evaluating our next steps with our board of directors and staff.”

To ensure that our goal is met to get high-speed internet access to our members, deciding Kenergy’s next course of action will take some time and careful deliberation. Kenergy will remain in compliance with the Federal Communication Commission’s (FCC) quiet period and cannot discuss specific details until January 2021.

“As Kenergy stated from the beginning of this project exploration, there would be many hurdles to make this happen. We appreciate the immense support that we have received so far from our members, various community organizations and elected officials,” Hohn said.

If you would like to read the full order from the Kentucky Public Service Commission, visit and search Case No. 2020-00215.


For more information about Kenergy, please visit or call 800.844.4832.

Save Electricity As A Family

When everyone is spending more time at home this fall, the lights, computers and TV are running almost all the time.

That’s perfectly fine if family members are in the rooms where those devices are switched on. But it’s a waste of energy if lights and electronics are on when nobody’s around.

The best way to get your children to avoid wasting electricity is to point out how your family could do better and engage them in the cure. Some examples:

  • Buy LED lightbulbs for your lamps and overhead fixtures, and challenge your kids to replace all of the less-efficient bulbs with these. Residential LEDs use 75% less energy and last 25 times longer than incandescent bulbs.
  • Get an inexpensive caulk gun and some caulk from the hardware store and show your little ones how to caulk around windows, doors and openings around cable and phone lines. They’ll feel grown up when they use the equipment.
  • If you don’t have a programmable thermostat yet, assign one of your kids—someone who can reach the thermostat—the job of turning it up at bedtime by about 7 degrees if the air conditioning is still out or down about 7 degrees if the heat is on. Do it every evening and you could save up to 10% on heating.

Note that programmable thermostats generally are not recommended for heat pumps. Do not change heat pump thermostat settings during heating mode more than 1 or 2 degrees. Consult manufacturer’s manual or contact the co-op’s energy advisor for more information.

Be Smart With Energy This Halloween

The U.S. Department of Energy is calling on trick-or-treaters and their families to take three easy steps to keep your energy bill from haunting you this Halloween:

  1. If you’re decorating your house for Halloween or attending a Zoom costume party, choose an energy theme. You could dress up like a twisty fluorescent lightbulb, for example, or carve windmill, electric plugs or sunshine patterns into your jack-o-lantern. For stencils and ideas, visit
  2. Scare away the energy vampires haunting your house. Whenever you leave a device plugged in, it uses energy—even if it’s turned off. That includes phone chargers, computers and video game consoles. Unplug the device from the wall when you’re finished using it. If you have an extra TV in a room that you rarely use, leave it unplugged until the next time you want to watch it.
  3. Use power strips. It’s even easier to unplug unused appliances if you plug nearby devices into the same power strip. Then you simply have to pull one plug out of the wall—and plug one back in next time.

Network Maintenance – October 21st

A vendor for Kenergy will be performing network maintenance on Wednesday, October 21st at 11:59pm. We anticipate the work to last for approximately 2 hours. Members will not be able to access the SmartHub application to make payments during this time. We apologize for any inconvenience this may cause.

Get Smart About Power Cords

Here are five tips about power cords that will keep your family safe and your appliances running better.

  1. Never bend a power cord. If you are rolling it up to store it, don’t crimp the cord. Cords and cables have wires inside. Bending them can break them—which will ruin the cord.
  2. Avoid covering a cord with a rug. If you need a long cord or an extension cord to plug in a lamp or other device, your device is too far away from the plug. Move it closer. If you hide a long-distance cord under a rug, it could overheat. Or someone could trip over it.
  3. Cords and appliances are supposed to “match” when it comes to amperage and wattage rating. If you plug a high-wattage appliance into a low-wattage cord, you will overburden the cord. That can cause the cord to overheat and the appliance to malfunction.
  4. Don’t force a cord’s plug into an outlet if it doesn’t fit. If the outlet is too big and the plug does not fit snugly, the outlet is likely to overheat and damage the cord and the plug. If the plug is too big, use an adaptor or find a different outlet. Never cut the third prong off a three-prong plug to fit it into a two-prong outlet.
  5. Inspect power cords often. Even a tiny nick in the cord can result in a shock or even a deadly electrocution. Do not use cords—or appliances with permanent cords—if the cord is damaged in any way—frayed, worn, torn or cut.

Kenergy Lobbies to Remain Closed

As COVID-19 cases continue to rise in our service territory, Kenergy lobbies will remain closed. We know this may be inconvenient, so we greatly appreciate your patience. We believe continuing this preventative measure will reduce the risk for both our members and employees.

We understand that you may need to speak with someone regarding your past-due account and we encourage you to call one of our Member Service Representatives at 800-844-4832 or visit our drive-thru windows at our Henderson and Owensboro offices. We always stand at the ready to help our members, but even more so during this challenging time.


Disconnects for Past Due Bills to Resume


In March of this year, we temporarily suspended disconnects and late fees for nonpayment of a Kenergy account. While we knew we could not sustain this measure indefinitely, we did this as an emergency relief to help our members who suddenly found themselves in financial hardship due to the COVID-19 pandemic.

We understand that the past six months have been a challenging time for many in our communities. We are committed to working with our members to navigate the financial difficulties some face as a result of COVID-19.

By order of the Public Service Commission, regulated utilities in Kentucky may start disconnecting power to members who have not paid their bills beginning October 20, 2020. If your bill is past-due, Kenergy encourages you to contact us as soon as possible to make a payment or to set up a payment plan.

Letters and emails are being sent to members with a past due balance to let them know what options are available. More information and a list of agencies that offer financial assistance can be found at

To avoid being subject to disconnection, a member with a past due balance must call us during normal business hours at 800-844-4832 to talk with a Member Service Representative about your payment options.

Please note, Governor Beshear’s executive order issued on Monday, October 19th ending the statewide moratorium on disconnects for non-payment on November 6th does not supersede the Kentucky Public Service Commission’s order. You can see the entire order HERE and reference point #13.