Save Electricity As A Family

When everyone is spending more time at home this fall, the lights, computers and TV are running almost all the time.

That’s perfectly fine if family members are in the rooms where those devices are switched on. But it’s a waste of energy if lights and electronics are on when nobody’s around.

The best way to get your children to avoid wasting electricity is to point out how your family could do better and engage them in the cure. Some examples:

  • Buy LED lightbulbs for your lamps and overhead fixtures, and challenge your kids to replace all of the less-efficient bulbs with these. Residential LEDs use 75% less energy and last 25 times longer than incandescent bulbs.
  • Get an inexpensive caulk gun and some caulk from the hardware store and show your little ones how to caulk around windows, doors and openings around cable and phone lines. They’ll feel grown up when they use the equipment.
  • If you don’t have a programmable thermostat yet, assign one of your kids—someone who can reach the thermostat—the job of turning it up at bedtime by about 7 degrees if the air conditioning is still out or down about 7 degrees if the heat is on. Do it every evening and you could save up to 10% on heating.

Note that programmable thermostats generally are not recommended for heat pumps. Do not change heat pump thermostat settings during heating mode more than 1 or 2 degrees. Consult manufacturer’s manual or contact the co-op’s energy advisor for more information.

Be Smart With Energy This Halloween

The U.S. Department of Energy is calling on trick-or-treaters and their families to take three easy steps to keep your energy bill from haunting you this Halloween:

  1. If you’re decorating your house for Halloween or attending a Zoom costume party, choose an energy theme. You could dress up like a twisty fluorescent lightbulb, for example, or carve windmill, electric plugs or sunshine patterns into your jack-o-lantern. For stencils and ideas, visit
  2. Scare away the energy vampires haunting your house. Whenever you leave a device plugged in, it uses energy—even if it’s turned off. That includes phone chargers, computers and video game consoles. Unplug the device from the wall when you’re finished using it. If you have an extra TV in a room that you rarely use, leave it unplugged until the next time you want to watch it.
  3. Use power strips. It’s even easier to unplug unused appliances if you plug nearby devices into the same power strip. Then you simply have to pull one plug out of the wall—and plug one back in next time.

Network Maintenance – October 21st

A vendor for Kenergy will be performing network maintenance on Wednesday, October 21st at 11:59pm. We anticipate the work to last for approximately 2 hours. Members will not be able to access the SmartHub application to make payments during this time. We apologize for any inconvenience this may cause.

Get Smart About Power Cords

Here are five tips about power cords that will keep your family safe and your appliances running better.

  1. Never bend a power cord. If you are rolling it up to store it, don’t crimp the cord. Cords and cables have wires inside. Bending them can break them—which will ruin the cord.
  2. Avoid covering a cord with a rug. If you need a long cord or an extension cord to plug in a lamp or other device, your device is too far away from the plug. Move it closer. If you hide a long-distance cord under a rug, it could overheat. Or someone could trip over it.
  3. Cords and appliances are supposed to “match” when it comes to amperage and wattage rating. If you plug a high-wattage appliance into a low-wattage cord, you will overburden the cord. That can cause the cord to overheat and the appliance to malfunction.
  4. Don’t force a cord’s plug into an outlet if it doesn’t fit. If the outlet is too big and the plug does not fit snugly, the outlet is likely to overheat and damage the cord and the plug. If the plug is too big, use an adaptor or find a different outlet. Never cut the third prong off a three-prong plug to fit it into a two-prong outlet.
  5. Inspect power cords often. Even a tiny nick in the cord can result in a shock or even a deadly electrocution. Do not use cords—or appliances with permanent cords—if the cord is damaged in any way—frayed, worn, torn or cut.

Kenergy Lobbies to Remain Closed

As COVID-19 cases continue to rise in our service territory, Kenergy lobbies will remain closed. We know this may be inconvenient, so we greatly appreciate your patience. We believe continuing this preventative measure will reduce the risk for both our members and employees.

We understand that you may need to speak with someone regarding your past-due account and we encourage you to call one of our Member Service Representatives at 800-844-4832 or visit our drive-thru windows at our Henderson and Owensboro offices. We always stand at the ready to help our members, but even more so during this challenging time.


Disconnects for Past Due Bills to Resume


In March of this year, we temporarily suspended disconnects and late fees for nonpayment of a Kenergy account. While we knew we could not sustain this measure indefinitely, we did this as an emergency relief to help our members who suddenly found themselves in financial hardship due to the COVID-19 pandemic.

We understand that the past six months have been a challenging time for many in our communities. We are committed to working with our members to navigate the financial difficulties some face as a result of COVID-19.

By order of the Public Service Commission, regulated utilities in Kentucky may start disconnecting power to members who have not paid their bills beginning October 20, 2020. If your bill is past-due, Kenergy encourages you to contact us as soon as possible to make a payment or to set up a payment plan.

Letters and emails are being sent to members with a past due balance to let them know what options are available. More information and a list of agencies that offer financial assistance can be found at

To avoid being subject to disconnection, a member with a past due balance must call us during normal business hours at 800-844-4832 to talk with a Member Service Representative about your payment options.

Please note, Governor Beshear’s executive order issued on Monday, October 19th ending the statewide moratorium on disconnects for non-payment on November 6th does not supersede the Kentucky Public Service Commission’s order. You can see the entire order HERE and reference point #13. 

Member Contact Information Drive

Kenergy is asking for your help! We will be conducting a member contact information drive October 1st through 31st. We are implementing new systems within our cooperative and by updating your contact information, it will help us be proactive in contacting our members during outages and planned outages, as well as providing you imperative information.

All you have to do is call 800-844-4832 during the month of October and talk to one of our Member Service Representatives to ensure that all of your information we have on file is correct.

#WhoPowersYou Contest Opens Tuesday, September 8th

Touchstone Energy is launching their annual #WhoPowersYou contest to honor local heroes making a difference in our co-op community.

Kenergy members can submit nominations about fellow members who are making a positive impact in the community. Nominees are eligible to win cash prizes with the grand prize totaling $5,000! Nominations are simple – just share a photo of the nominee and a brief description of how that person is making a difference in your community.

Contest nominations are now being accepted September 8th through October 9th at 

Kenergy Offices Closed for Labor Day

All Kenergy offices will be closed Monday, September 7th in observance of Labor Day. We hope you have a safe and healthy holiday with family.

As always, you can drop payments at our nightly drop box, make payments on our SmartHub app or by accessing your account here 24/7.

Kenergy Broadband Letter of Support

Are you in support of Kenergy’s broadband deployment project? Help us out by writing a letter of support to the Kentucky Public Service Commission!
Kenergy has filed a waiver with the Kentucky Public Service Commission and letters of support mean a great deal to our waiver application. If you’re unsure what to write, just copy and paste the text below and send a letter to the address listed or an email to
We appreciate you taking the time to write a letter of support!
CASE # 2020-00215
Members of the Kentucky Public Service Commission
P.O. Box 615
211 Sowers Blvd.
Frankfort, KY 40602
Re: Broadband in Western Kentucky
I am writing to show my support of Kenergy’s broadband deployment project. I want regulated electric cooperatives to be able to provide high-speed broadband services to my community, just as municipals and TVA cooperatives do today. Our community has limited, if any, availability to reliable, high-speed internet. This critical infrastructure is essential to business, healthcare, education and quality of life.
Extending broadband services to rural areas is the modern-day equivalent of rural electrification in the 1930’s.  Electric cooperatives have existing infrastructure throughout our region, which makes a perfect fit to be a broadband service provider. 
I am requesting your approval of Kenergy’s request for a waiver, which will expedite this project in a timely manner, ensuring electric cooperatives can secure financing for the buildout. 
Thank you for your consideration of this important project, one that will positively impact my community and transform western Kentucky.
[insert name and contact information here]