Partial Payment Plans
Residential members who are unable to pay their bills in accordance with Kenergy’s regular payment terms may go to one of the cooperative’s offices during normal business hours to make arrangements for a partial-payment plan. Such arrangements should be made before a serviceman arrives to disconnect a meter for nonpayment.
Should a member fail to honor the mutually agreed-upon payment schedule, the member’s service may be disconnected without prior notice. Kenergy is not obligated to negotiate additional partial-payment plans with members who currently are delinquent under a previous partial-payment plan.
Operation Roundup®: In May 2016, Kenergy started this program to provide members with a voluntary means of assisting those who struggle to pay their electric bills. To contribute, a space is provided on your bill to allow the cooperative to round up your monthly payments or to indicate the amount you want to donate by check.
Those in need of assistance with utility bills should contact the Salvation Army in Owensboro, Madisonville or Henderson. Also, WinterCare is another program assists low-income members. It is available through Audubon Area Community Services or Pennyrile Allied Community Services, depending on the member’s county of residence.
Community Agencies
There are free community programs that can help pay your electric bills. The most common program is the Low Income Home Energy Assistance Program (LIHEAP) – a federally funded program that helps eligible households pay a portion of their home energy costs. LIHEAP funds are distributed through local Community Action Agencies.
Another option is Operation Roundup®. In May 2016, Kenergy started this program to provide members with a voluntary means of assisting those who struggle to pay their electric bills. To contribute, a space is provided on your bill to allow the cooperative to round up your monthly payments or to indicate the amount you want to donate by check. To participate, a member may go to the Community Action Agency listed below for the county in which they reside. The Member must have a disconnect notice from Kenergy to qualify for assistance. The agency has been authorized to pay up to $100 per request. Members can receive assistance two times per year.
If you need assistance paying your electric bill, search by county to find a Community Action Agency near you.
County | Address | Phone |
---|---|---|
Breckinridge | 108 S. Third St. P.O. Box 877 Hardinsburg, KY 40143 | 270.756.6813 |
Caldwell | 110 S. Cave Street Princeton, KY 42445 | 270.365.5097 |
Crittenden | 402 N. Walker Street P.O. Box 252 Marion, KY 42064 | 270.965.4763 |
Daviess | 1800 West 4th Street Owensboro, KY 42303 | 270.686.1662 |
Hancock | 225 Main Cross Street P.O. Box 327 Hawesville, KY 42348 | 270.927.6500 |
Henderson | 324 First St. Henderson, KY 42420 | 270.826.6071 |
Hopkins | 130 Branch St. P.O. Box 427 Madisonville, KY 42431 | 270.821.8114 |
Lyon | Courthouse Square P.O. Box 567 Eddyville, KY 42038 | 270.388.7812 |
McLean | 200 Hwy 81 N Suite 101 P.O. Box 302 Calhoun, KY 42327 | 270.273.3355 |
Muhlenberg | 30 Big John Plaza Suite 9 - P.O. Box 422 Greenville, KY 42345 | 270.338.5080 |
Ohio | Ohio Community Ctr. 130 E. Washington/Suite 101 Hartford, KY 42347 | 270.298.4481 |
Union | 227 Richards Ln. P.O. Box 38 Morganfield, KY 42437 | 270.389.3742 |
Webster | 73 Stegal St. P.O. Box 252 Dixon, KY 42409 | 270.639.5635 |