Partial Payment Plans

Residential members who are unable to pay their bills in accordance with Kenergy’s regular payment terms may go to one of the cooperative’s offices during normal business hours to make arrangements for a partial-payment plan. Such arrangements should be made before a serviceman arrives to disconnect a meter for nonpayment.

Should a member fail to honor the mutually agreed-upon payment schedule, the member’s service may be disconnected without prior notice. Kenergy is not obligated to negotiate additional partial-payment plans with members who currently are delinquent under a previous partial-payment plan.

Operation Roundup®: In May 2016, Kenergy started this program to provide members with a voluntary means of assisting those who struggle to pay their electric bills. To contribute, a space is provided on your bill to allow the cooperative to round up your monthly payments or to indicate the amount you want to donate by check.

Those in need of assistance with utility bills should contact the Salvation Army in Owensboro, Madisonville or Henderson.  Also, WinterCare is another program assists low-income members.  It is available through Audubon Area Community Services or Pennyrile Allied Community Services, depending on the member’s county of residence.

Community Agencies

There are free community programs that can help pay your electric bills. The most common program is the Low Income Home Energy Assistance Program (LIHEAP) – a federally funded program that helps eligible households pay a portion of their home energy costs. LIHEAP funds are distributed through local Community Action Agencies.

Another option is Operation Roundup®. In May 2016, Kenergy started this program to provide members with a voluntary means of assisting those who struggle to pay their electric bills. To contribute, a space is provided on your bill to allow the cooperative to round up your monthly payments or to indicate the amount you want to donate by check. To participate, a member may go to the Community Action Agency listed below for the county in which they reside. The Member must have a disconnect notice from Kenergy to qualify for assistance. The agency has been authorized to pay up to $100 per request. Members can receive assistance two times per year.

If you need assistance paying your electric bill, search by county to find a Community Action Agency near you.

CountyAddressPhone
Breckinridge108 S. Third St.
P.O. Box 877
Hardinsburg, KY 40143
270.756.6813
Caldwell110 S. Cave Street
Princeton, KY 42445
270.365.5097
Crittenden402 N. Walker Street
P.O. Box 252
Marion, KY 42064
270.965.4763
Daviess1800 West 4th Street
Owensboro, KY 42303
270.686.1662
Hancock225 Main Cross Street
P.O. Box 327
Hawesville, KY 42348
270.927.6500
Henderson324 First St.
Henderson, KY 42420
270.826.6071
Hopkins130 Branch St.
P.O. Box 427
Madisonville, KY 42431
270.821.8114
LyonCourthouse Square
P.O. Box 567
Eddyville, KY 42038
270.388.7812
McLean200 Hwy 81 N Suite 101
P.O. Box 302
Calhoun, KY 42327
270.273.3355
Muhlenberg30 Big John Plaza
Suite 9 - P.O. Box 422
Greenville, KY 42345
270.338.5080
OhioOhio Community Ctr.
130 E. Washington/Suite 101
Hartford, KY 42347
270.298.4481
Union227 Richards Ln.
P.O. Box 38
Morganfield, KY 42437
270.389.3742
Webster73 Stegal St.
P.O. Box 252
Dixon, KY 42409
270.639.5635