Bills should be paid on or before the payment date indicated on your bill.
Read this explanation of charges on your bill.
Perhaps the most hassle-free payment method is Kenergy’s Auto Pay program. Send us a message from the contact page to learn more about bank drafts.
Many payment options are available 24/7, such as Kenergy’s smart phone app (www.smarthubapp.com), online at kenergycorp.com or by telephone at 1.844.255.3679.
Members may mail in payments or visit offices. Each of Kenergy’s five offices have an after-hours depository.
- Owensboro – P.O. Box 1389, Owensboro, KY, 42302
- Henderson – P.O. Box 18, Henderson, KY, 42419
- Marion – P.O. Box 268, Marion, KY, 42064
- Hanson – P.O. Box 327, Hanson, KY, 42431
- Hawesville – P.O. Box 99, Hawesville, KY, 42348
Kenergy accepts cash, checks, debit cards, VISA, MasterCard and Novus-issued credit cards.
If you have more than one account with the same due date, you may mail a single check for the combined amount of your monthly bills. Mail your check, along with meter readings for each account, in any co-op return envelope.
Members’ monthly statements show a net and gross payment amount, with the gross amount being 5 percent greater. In the event the bill is not paid within 20 days, the gross amount applies.
Members 65 years old and older who have submitted proof of age will not be levied the gross payment amount if the bill for his or her primary residence is paid within 30 days. Additionally, the gross amount will be forgiven one time per calendar year for all residential members.
Pay Your Bill Online
To pay your bill online click the My Account button.
Kenergy offers a bank- or credit card-draft plan for automatic monthly payments. There is no check to write, and a record of your payment is included on your bank or credit card statement.
To sign up for automatic bank drafts, complete this form and bring it or mail it to any Kenergy office.
To sign up for automatic credit-card drafts, members must call 1-844-255-3679 or use Kenergy’s My Account mobile app. Members can also enroll in the credit card payment option by selecting My Account on the co-op’s homepage.
Credit Card Payments
Kenergy accepts Visa, MasterCard, American Express and Novus-issued credit cards for the payment of electric bills, as well as for the payment of other Kenergy services and products. For this option, consider using Auto Pay, which is an automatic monthly payment.
Settlement of Disputes
If you have questions or disputes about a bill or electric service, please contact Kenergy first.
The Kentucky Public Service Commission has a toll-free number for use by members who have questions about their electric service or with complaints: 1.800.772.4636.
Member Bill of Rights
The Kentucky Public Service Commission requires each utility to provide a copy of the Member Bill of Rights.