Residential members can now text in outages and receive status reports when the lights are out. To watch a brief video about this new option, go to Kenergy’s YouTube Channel.
This texting service is limited to residential members with four or fewer accounts.
Be sure to enroll before you experience an outage. The texting system updates once daily, so new enrollees can’t use the program immediately after they sign up.
Enrolling before an outage guarantees the system will be available if you experience trouble with your electricity in the future.
To enroll, text the word Kenergy to 85700.
Your current cell phone number must be associated with your Kenergy account for the system to work properly. If the co-op does not have your current cell phone number on file, you will be prompted to call 1.800.844.4832 during business hours to talk with a representative, who can assist you with enrollment.
If you don’t text, you can call Kenergy at 1.800.844.4832 to report your outage. That toll-free number operates 24 hours a day. An automated system will prompt you and allow you to report your outage quickly.