Residential members can now text in outages and receive status reports when the lights are out. This new service is limited to residential members with four or fewer accounts. But don’t wait until you have an outage to enroll. The texting system updates once daily, so new enrollees can’t use the program immediately after they sign up. Enrolling today guarantees the system will be available if you experience trouble with…

(ARLINGTON, VA) — Members of not-for-profit electric cooperatives are more satisfied with their utility services than customers of investor-owned (IOU) or municipal utilities, according to the 2015 American Customer Satisfaction Index (ACSI). Touchstone Energy® cooperatives have consistently held the top ACSI ranking, receiving a score of 80 this year. IOUs and municipals scored 74 and 73 respectively. By comparison, Kenergy earned a score of 81 in 2014.

CFC announces Starheim’s new role

Kenergy announces the resignation of its President and Chief Executive Officer Greg Starheim. Starheim has served in that role since July 2012. In his notice of resignation, Starheim indicates the reason for his departure from Kenergy is to accept a position as senior vice-president for the National Rural Utilities Cooperative Finance Corporation (“CFC”), a prominent and well-respected national organization that provides debt financing and other financial services to electric cooperatives across…

By President and CEO Greg Starheim Kenergy’s management team continuously looks for ways to improve service to members, to strengthen system reliability and to operate more efficiently. I am excited to announce an upcoming upgrade to Kenergy’s electric system that will achieve all those objectives. This year, Kenergy will undergo a replacement of existing meters with a new digital advanced metering system.

HENDERSON, KY. – Kenergy’s Board of Directors recently voted to return $3 million to its members in the form of a capital credit retirement during the summer of 2015. The difference between a cooperative such as Kenergy and an investor-owned utility is that a cooperative is owned by those it serves. As a member-owner, members share in the co-op’s profits. At the close of each fiscal year, profits are allocated back…

Stacy McDonald has been promoted to a Member Service Representative. As such, she will be responsible for providing courteous, accurate and prompt service to members and the general public. She will assist members with deferred payment agreements and perform other member service functions. Before coming to Kenergy in early January, Stacy worked 11 years as an office manager at Ohio Valley Medical Associates. She is completing her associate’s degree in…

In accordance with state law, the Kentucky Public Service Commission (PSC) has calculated the annual interest rate to be paid on member deposits for 2015.

Reserve funds that have been applied to fully offset a 2014 increase in Kenergy’s wholesale power costs to the co-op’s 19 industrial members is expected to end in August. The fund’s depletion will end a credit on Kenergy bills this class has received since Feb. 1, 2014. Business members should expect their credits to end at the same time. Earlier projections had the reserve fund drying up in July. “We are pleased…